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How to Cancel Delivery Dockets

How to Cancel Delivery Dockets

Introduction to Cancelling Delivery Dockets

When you create a delivery docket in Thrive, the delivery is ‘undelivered’, until you update the system to say a docket was cancelled. This guide will show you how to cancel your delivery dockets.

Table of Contents

Video walkthrough on how to Cancel Delivery Dockets

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Note: If you’re looking to create a Delivery Docket, see How to create a delivery docket

How to cancel a delivery docket

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Note: Cancelling a Delivery Docket will reset The amount of goods delivered for this delivery docket on your Sales Order - you will need to create a new Docket and complete it, to complete the Sales Order.
  1. Open the overflow menu for a delivery docket, and click transaction status
  2. In the popup, open the dropdown and choose cancel.
  3. Click Update.
  4. Your delivery docket is now cancelled.
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